Subscribers and activation
Manage self-service and staff-managed accounts.
Add a subscriber
Select Customers → Add customer. Enter name, phone, service address and area, plan, billing day, installation date, status, and notes. Email is optional. Select Pending installation for unfinished connections, Active for connected accounts, or Suspended for stopped connections.
Update accounts
Search by name, account, or email; filter by status and area. View account opens usage, history, and subscriber details. Edit fields and internal notes, then Save subscriber details. Notes are staff-only.
Suspend connection and Reactivate connection update the saved status. For a pending installation, reactivate after the connection is installed.
Cash collection
After collecting cash, use Mark paid · Cash in the directory or ledger, or Record cash payment in an account. The bill becomes Paid. Review an existing pending digital proof before recording another collection.
Optional portal access
Portal status can be Unregistered, Invited, or Activated. Generate new activation code creates or replaces a code. Share it with the subscriber, or use Open activation page to explore the claim process. Activation consumes the code.
Staff can manage subscribers who never register for the portal.